Various companies take survey to understand needs and requirement of customers about product and services. Kroger team also take survey under name of Kroger feedback in which customer has to share visit experience at visited Kroger store.
Customer can share their both positive and negative views of visit. Simply, suggestions, ideas and complaints are easily registered by customer to online official portal of Kroger.
Essentials of survey:
The survey required following things:
- Computer or laptop with stable network connection.
- Android phone with internet facility.
- Purchase receipt.
- Age limit – above 18 years.
- Languages known – English or Spanish.
Set of instruction of for Kroger feedback:
Firstly, the participant should know a piece of information from purchase receipt like as the visiting date of Kroger, exact time of transaction of final purchased order, the survey entry digit code should be visible which printed on bottom side of receipt. You should follow the procedure to be part of survey:
- Type in www.KrogerFeedback.com into your browser, search for Kroger Feedback, or click the link a bit further down.
- On the first page, enter in the three pieces of information from above.
- If you’ve entered them correctly, you’ll be invited to take Kroger’s survey, otherwise, you may get the following error message: “Sorry, we are unable to continue the survey based on the information you provide. Please try again.”
- Once you’ve made it passed the verification page, answer all the questions Kroger has for you about your recent experience with them
- At the end of the survey, you’ll need to submit a few pieces of personal information to enter the sweepstakes:
- First name and last name
- Contact number
How to Contact Kroger team?
There are numerous of ways you can contact Kroger. On their website, there is the Contact Us page that contains a link to their comment form as well as ways to reach various areas of the company such as employment opportunities.
For consumers, one of the primary outlets to reach their general customer service is by calling 1-800-576-4377. You can also write a letter to head office address.
What do customers think?
So sometimes, when you’re a big corporation it can be hard for everyone to like you. However, it’s official that Kroger store of every customer. That’s why it ranked or scored 53% of favorability of customers as per Morning Consult Intelligence in 2017. Though it may seem like a pretty average score, it was actually far higher than any other of their competitors in the grocery industry.
Of course, even though they’ve already rated highly in previous surveys, they still want to know how they can maintain, and even improve their stores! So go on and take the Kroger survey and tell them about your recent experience of store.
Read More: Home depot survey
Every customer is able to enjoy free gifts; best discount offers and some other special gifts in return of sharing visit experience to Kroger team.